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Remove the Apps and Config From Mobile for Troubleshooting

Remove the Apps and Config From Mobile for Troubleshooting

Written By Anoop C Nair
Last Updated June 24, 2024
Posted In Intune
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Exciting News: Remove the Apps and Config From Mobile for Troubleshooting. Microsoft Intune has officially announced a new troubleshooting tool for mobile devices. Mobile devices are an important factor in everyone’s life, so it’s essential to have a tool to fix their issues.

I think these types of tools are helpful for users. They also help us understand what’s wrong with our phones and fix it. These tools help keep our devices healthy and functioning effectively. Microsoft is introducing a new tool called RAC for the first time to enhance the functioning of Mobile devices in iOS/iPadOS and Android corporate-owned devices.

As you know, Microsoft Intune is a cloud service that manages various organizational devices. So, it is essential to manage mobile devices through Intune. Now, Intune has a game-changing feature for removing apps and configurations from mobile devices as part of troubleshooting.

This news comes in the roadmap, and it is announced that this feature will be rolled out in June 2024. Microsoft Intune will soon allow administrators to temporarily remove apps and configurations from individual devices. After troubleshooting, the system will automatically restore them.

Patch My PC
Index
Remove the Apps and Config From Mobile for Troubleshooting
Video- What is Intune
Remove the Apps and Config From Mobile for Troubleshooting – Table.1
Remove the Apps and Config From Mobile for Troubleshooting-Fig.1
Remove the Apps and Config From Mobile for Troubleshooting-Fig.1

What is RAC in Microsoft Intune?

RAC is a newly introduced tool that removes apps and configurations. In Intune, Its a new Troubleshooting tool to temporarily remove apps and configurations in a diagnostic process of a device.

Remove the Apps and Config From Mobile for Troubleshooting

As mentioned above, Microsoft introduced a new tool for removing apps and configurations (RAC) from mobile devices as part of troubleshooting. When our phone gets troubleshot, we have to find out any issues. With Intune, it is now easier to configure the issue. The RACK tool will help you in this situation.

  • The Roadmap announced that this tool will roll out in June 2024 and early July.
  • RAC ensures real-time monitoring. It shows which apps and rules are being removed or restored.
  • Also, it allows Temporary removal of apps and policies for 8 to 24 hours.
  • Selective Restore is another enhancement. It can be restored to individual apps and policies.
RAC Details Added in the RoadmapInfo

Microsoft Intune-Device Action		Intune can temporarily remove apps and config from a single device, and then initiate a restore. This is intended to help solve customers’ challenges external to Intune and quickly restore end-user productivity
Feature ID397752
Product(s)Microsoft Intune
Cloud instanceGCC, Worldwide (Standard Multi-Tenant), DoD, GCC High
PlatformAndroid, iOS
Release phase General Availability
Remove the Apps and Config From Mobile for Troubleshooting-Table. 2
Remove the Apps and Config From Mobile for Troubleshooting- Fig .2
Remove the Apps and Config From Mobile for Troubleshooting- Fig .2

Video- What is Intune

We have a video for you if you are new to Intune or interested in learning more about it. Anoop Cnair provides an overview of Microsoft Intune.

Remove the Apps and Config From Mobile for Troubleshooting- Video-1

Reference

What’s new in Microsoft Intune June 2024

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Author

Anoop C Nair is Microsoft MVP! He is a Device Management Admin with more than 20 years of experience (calculation done in 2021) in IT. He is a Blogger, Speaker, and Local User Group HTMD Community leader. His main focus is on Device Management technologies like SCCM 2012, Current Branch, and Intune. He writes about ConfigMgr, Windows 11, Windows 10, Azure AD, Microsoft Intune, Windows 365, AVD, etc.

Written by

Anoop C Nair is Workplace Technology solution architect with 25+ years of experience in global enterprise organizations such as JP Morgan, Capgemini, etc. Microsoft Certified Trainer. Microsoft MVP from 2015 onwards for consecutive 11+ years! He also conducts Intune and modern workplace tech training for enterprise organizations. He is Blogger, Speaker, and Founder of HTMD Community and HTMD Conference. His main focus is on Device Management technologies like Intune, Windows, Cloud PC. He writes about technologies like Intune, SCCM, Windows, Cloud PC, Windows, Entra, Microsoft Security.

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