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5 SCCM Tasks You Should Delegate to Decrease Escalations

5 SCCM Tasks You Should Delegate to Decrease Escalations

Written By Anoop C Nair
Last Updated June 27, 2024
Posted In SCCM
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Let’s learn about 5 SCCM Tasks You Should Delegate to Decrease Escalations. Have you ever considered delegating some SCCM tasks to reduce escalations and speed up resolution time? This post will teach you how to understand the 5 SCCM tasks you should delegate.

I am familiar with the ITIL framework, which can help reduce escalations, increase first-call resolution, and improve service levels.

Are you using Microsoft Service Manager, ServiceNow, Cherwell, or ivanti to automate your ticketing or change management system?

It doesn’t matter which tool you use for ticketing and change management when using SCCM as your device management and software delivery framework. The section below provides more details.

Patch My PC
Index
Learn 5 SCCM Tasks you should Delegate
SCCM Tasks Delegation
5 SCCM Tasks You Should Delegate to Decrease Escalations – Table.1

What are the 5 SCCM Tasks You Should Delegate to Decrease Escalations?

The following are the 5 SCCM Tasks You Should Delegate to Decrease Escalations.

1. Software Installation and Updates
2. Computer Cleanup and Maintenance
3. User Device Management
4. Software Deployment Troubleshooting
5. Configuration Baselines and Compliance

Learn 5 SCCM Tasks you should Delegate

Register for the webinar below to learn FIVE (5) SCCM tasks you should delegate to reduce escalations and speed up resolution time.

  • North America: July 17th at 10 am PDT 
  • Europe, Middle East & Africa:  July 18th at 10 am BST
  • Asia Pacific: July 18th at 10 am ACST 

SCCM Tasks Delegation

Using SCCM and Cireson’s remote support tool, you can securely delegate SCCM tasks without accessing the SCCM Console.

5 SCCM Tasks You Should Delegate to Decrease Escalations - Fig.1
5 SCCM Tasks You Should Delegate to Decrease Escalations – Fig.1

Resources

We are on WhatsApp. To get the latest step-by-step guides and news updates, Join our Channel. Click here –HTMD WhatsApp.

Author

Anoop C Nair is Microsoft MVP! He is a Device Management Admin with more than 20 years of experience (calculation done in 2021) in IT. He is a Blogger, Speaker, and Local User Group HTMD Community leader. His main focus is on Device Management technologies like SCCM 2012, Current Branch, and Intune. He writes about ConfigMgr, Windows 11, Windows 10, Azure AD, Microsoft Intune, Windows 365, AVD, etc

Written by

Anoop C Nair is Workplace Technology solution architect with 25+ years of experience in global enterprise organizations such as JP Morgan, Capgemini, etc. Microsoft Certified Trainer. Microsoft MVP from 2015 onwards for consecutive 11+ years! He also conducts Intune and modern workplace tech training for enterprise organizations. He is Blogger, Speaker, and Founder of HTMD Community and HTMD Conference. His main focus is on Device Management technologies like Intune, Windows, Cloud PC. He writes about technologies like Intune, SCCM, Windows, Cloud PC, Windows, Entra, Microsoft Security.

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