Skip to content
Trending
Simplify Windows Devices to Run Only the Required Applications using Intune Enhance macOS Compliance with Custom Security and Compliance Checks to Improve Device Security using Microsoft Intune Manage Samsung Galaxy Firmware Versions to Improve Security and Compliance using Microsoft Intune MS Intune Adds Windows Registry Data Collection to Device Inventory for Single Values All Key Values and Subkeys Updated Windows Device Sync Experience Enhances Per-Device Troubleshooting Configure Windows Sandbox vGPU Policy using Intune for Better Graphics Performance or Reduced Attack Surface Simplify Windows Devices to Run Only the Required Applications using Intune Enhance macOS Compliance with Custom Security and Compliance Checks to Improve Device Security using Microsoft Intune Manage Samsung Galaxy Firmware Versions to Improve Security and Compliance using Microsoft Intune MS Intune Adds Windows Registry Data Collection to Device Inventory for Single Values All Key Values and Subkeys Updated Windows Device Sync Experience Enhances Per-Device Troubleshooting Configure Windows Sandbox vGPU Policy using Intune for Better Graphics Performance or Reduced Attack Surface
How to Fix Intune Agent Crash Access Violation Error 0xc0000005

How to Fix Intune Agent Crash Access Violation Error 0xc0000005

Written By Anoop C Nair
Last Updated October 6, 2025
Posted In Intune
SHARE

Let’s discuss how to fix Intune Agent Crash Access Violation Error 0xc0000005. The Intune Management Agent may sometimes crash due to an Access Violation error (0xc0000005). This error happens when the agent tries to access memory it shouldn’t, often after a recent update.

After updating to version 1.95.103.0 the Intune Management Agent Microsoft.Management.Services.IntuneWindowsAgent.exe started crashing repeatedly. This problem did not occur in earlier versions such as 1.94.153.0 showing that the crashes are specific to the new release.

The crashes often point to WindowsPackageManager.dll_unloaded version 1.26.430.0 as the cause. The “_unloaded” part means the crash might happen after the DLL is removed from memory, possibly because of timing problems or cleanup issues while the agent is handling packages.

Besides WindowsPackageManager.dll, the crashes also involve wintypes.dll, icu.dll, ucrtbase.dll, and ntdll.dll. These are common Windows system files. Their presence in the crash logs shows that the problem is not limited to one file and may happen because of how the Intune Agent interacts with Windows components.

Patch My PC
How to Fix Intune Agent Crash Access Violation Error 0xc0000005 - Fig.1
How to Fix Intune Agent Crash Access Violation Error 0xc0000005 – Fig.1

How to Fix Intune Agent Crash Access Violation Error 0xc0000005

The Intune Management Agent often crashes with an error code 0xc0000005, which is an Access Violation. When the agent tried to use a part of the memory, it was not allowed to access. The issue usually comes from how the agent or one of its related components handles memory. The issue was reported by suettaM in the Tech Community channel.

VersionDevicesCrashesDevices with crashesTime between crashes
1.95.103.010163459582 (57%)14h 30m
1.95.104.061200 (0%)365d
1.94.153.076000 (0%)365d
1.94.106.02700 (0%)N/A
How to Fix Intune Agent Crash Access Violation Error 0xc0000005 – Table 1
How to Fix Intune Agent Crash Access Violation Error 0xc0000005 - Fig.2 - Creds to suettaM
How to Fix Intune Agent Crash Access Violation Error 0xc0000005 – Fig.2 – Creds to suettaM

Other Error Codes Besides 0xc0000005

The Intune Management Agent has also shown other error codes besides 0xc0000005. These errors suggest problems with memory handling and possible corruption introduced in version 1.95.103.0. The below list helps you to show more details.

  • 0xc0000409 (Stack buffer overrun) – Memory corruption from exceeding buffer limits.
  • 0xc0000374 (Heap corruption) – Improper memory allocation or freeing within the process.

Crashes Do Not Happen in a Consistent Way

The crashes can occur at different times. They are most commonly seen during application management tasks such as installing, updating, or evaluating apps deployed through Intune. This indicates that the crashes are likely related to package processing and app deployment operations.

New Connections in Version 1.95.103.0

The updated Intune Agent in version 1.95.103.0 makes additional network connections that were not seen in the previous version. These include Teams endpoints, OCSP/CRL checks, and agents.msub01.manage.microsoft.com.

Possible Root Cause of the Issue

The crashes in version 1.95.103.0 may be caused by problems in how the agent handles memory or cleans up dependencies. Issues like DLL unloading, access violations, and heap corruption point to a regression in the new version. This could be related to how the agent works with Windows Package Manager APIs or other system libraries during app management tasks.

The crashes occur repeatedly and during app-related tasks, administrators may face inconsistent app deployments, failed compliance checks, and increased troubleshooting overhead. Frequent agent restarts can also degrade performance and reliability across managed devices.

Workaround for the Issue

To fix the Intune Management Agent crashes in version 1.95.103.0, you should act carefully and quickly. Going back to a stable version, gathering crash logs, and watching for updates can help keep the system stable. The below list helps you to show more details.

  • Rollback to version 1.94.153.0 if possible, since it does not have the crashing issue.
  • Open a support ticket with Microsoft and provide crash dumps and event logs for further investigation.
  • Monitor for hotfixes or newer releases of the Intune Management Agent, as Microsoft may release a fix quickly.
  • Limit large-scale app deployments temporarily to reduce the frequency of crashes until a stable build is available.

Need Further Assistance or Have Technical Questions?

Join the LinkedIn Page and Telegram group to get the latest step-by-step guides and news updates. Join our Meetup Page to participate in User group meetings. Also, join the WhatsApp Community to get the latest news on Microsoft Technologies. We are there on Reddit as well. You can see these details have been discussed in Reddit and other social media forums.

Author

Anoop C Nair has been Microsoft MVP for 10 consecutive years from 2015 onwards. He is a Workplace Solution Architect with more than 22+ years of experience in Workplace technologies. He is a Blogger, Speaker, and Local User Group Community leader. His primary focus is on Device Management technologies like SCCM and Intune. He writes about technologies like Intune, SCCM, Windows, Cloud PC, Windows, Entra, Microsoft Security, Career, etc.

Written by

Anoop C Nair is Workplace Technology solution architect with 25+ years of experience in global enterprise organizations such as JP Morgan, Capgemini, etc. Microsoft Certified Trainer. Microsoft MVP from 2015 onwards for consecutive 11+ years! He also conducts Intune and modern workplace tech training for enterprise organizations. He is Blogger, Speaker, and Founder of HTMD Community and HTMD Conference. His main focus is on Device Management technologies like Intune, Windows, Cloud PC. He writes about technologies like Intune, SCCM, Windows, Cloud PC, Windows, Entra, Microsoft Security.

Discussion

Join the discussion

Your email address will not be published. Required fields are marked *

Related guides

Intune

Simplify Windows Devices to Run Only the Required Applications using Intune

Key Takeaways Hey, let’s learn about Simplify Windows Devices to Run Only the Required Applications using Intune. This policy lets administrators replace the default windows shell with a custom or lightweight shell. it improves performance by using system resources and is useful for devices that run a dedicated application. If the policy is disabled or […]

AC Anoop C Nair 8 min read
Intune

Enhance macOS Compliance with Custom Security and Compliance Checks to Improve Device Security using Microsoft Intune

Key Takeaways In this post we are discussing about Enhance macOS Compliance with Custom Security and Compliance Checks to Improve Device Security using Microsoft Intune. Microsoft has announced the general availability of Custom Compliance Settings for macOS in Microsoft Intune. The feature helps organizations strengthen security controls while supporting many types of macOS management scenarios. […]

AC Anoop C Nair 4 min read
Intune

Manage Samsung Galaxy Firmware Versions to Improve Security and Compliance using Microsoft Intune

Key Takeaways In this post we are discussing Manage Samsung Galaxy Firmware Versions to Improve Security and Compliance using Microsoft Intune. Microsoft Intune has received a new update that expands firmware management capabilities for Samsung Galaxy devices through Firmware Versionsintegration. This enhancement gives IT administrators more control over firmware and operating system updates, helping them […]

AC Anoop C Nair 4 min read
Intune

MS Intune Adds Windows Registry Data Collection to Device Inventory for Single Values All Key Values and Subkeys

Key Takeaways Microsoft Intune 2607 introduces Windows Registry Data collection in Device Inventory, allowing IT admins to verify actual device configurations without relying on custom discovery or remediation scripts. Using the Properties Catalog, admins can collect registry information through Single Value, All Values Under a Key (Non-Recursive), or Same Value Across Subkeys. MS Intune Adds […]

AC Anoop C Nair 5 min read