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Microsoft Intune Introduces New AI Powered Support Assistant for Issue Resolution

Microsoft Intune Introduces New AI Powered Support Assistant for Issue Resolution

Written By Anoop C Nair
Last Updated January 27, 2025
Posted In Intune
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Let’s discuss the Microsoft Intune Introduces New AI Powered Support Assistant for Issue Resolution. Microsoft introduced a new Support Assistant for Resolving Issues in Microsoft Intune, available in Preview. This support assistant can resolve various issues, such as troubleshooting and user access.

Do you know what support assistance is in Microsoft Intune? It refers to the tools and resources available to help users troubleshoot and resolve device management and security issues. As per the new update, Support Assistance is enhanced with AI.

By leveraging AI on Intune Support Assistance, you can expect more abilities to enhance your experience with Microsoft Intune Portal. AI will make Issue resolution easier and quicker so you can efficiently solve issues in Intune.

This blog post will share information about the new Intune Support Assistant for Resolving Issues. Different methods are available to Access the Support Assistant for Resolving Issues in the Microsoft Intune admin center. I will also share different methods in this post.

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Microsoft Intune Introduces New AI Powered Support Assistant for Issue Resolution - Fig.1
Microsoft Intune Introduces New AI Powered Support Assistant for Issue Resolution – Fig.1

Microsoft Intune Introduces New AI Powered Support Assistant for Issue Resolution

As mentioned above, Intune Support Assistance to Resolve Issues is available in preview. Based on user feedback, we can expect the General Availability of this feature soon. It may even be modified with more AI capabilities.

How to Access Support Assistance to Resolve Issues

There are 2 different methods for accessing Support Assistance in the Microsoft Intune admin center. The first option is from the Troubleshooting + Support blade and the question mark (?) option near the Profile pic in the Intune Portal.

Troubleshooting + Support Blade

From Troubleshoting + Support blade you can access Support Assistance to Resolve Issues. On the Microsoft Intune portal you can see this option. Follow the below steps to access the Support Assistance to Resolve Issue.

  • Open the Microsoft Intune admin center
  • Navigate Troubleshooting + Support balde
  • Select Help and Support option
Microsoft Intune Introduces New AI Powered Support Assistant for Issue Resolutions - Fig.2
Microsoft Intune Introduces New AI Powered Support Assistant for Issue Resolution – Fig.2

From Question Mark (?) Option Near the Profile Pic

From Question Mark (?) Option Near the Profile Pic you can access Support Assistance. On the Intune portal you can see the Question Mark near your Profile Pic. Click on the ? and you will get the Help and Support window.

Microsoft Intune Introduces New AI Powered Support Assistant for Issue Resolution - Fig.3
Microsoft Intune Introduces New AI Powered Support Assistant for Issue Resolution – Fig.3

Enable Disable Support Assistant

You can Enable Disable Support Assistant from the Intune Portal. Open the Help and Support window enable or disable Support Assistance by choosing to opt-in and opt-out at any time. To enable you can choose opt-in and to disable, choose opt-out.

Several Offers of Support Assistant

There are several offers provided by Support Assistant in Intune. It helps to quickly resolves common issues using AI, reducing downtime and increasing productivity. The below table shows other offers of Support Assistant.

Several OffersDetails
TroubleshootingIt provides step-by-step solutions and recommendations, making it easier for IT teams to resolve issues.
Centralized SupportOffers a single point of access for troubleshooting, making it easier to manage and resolve issues.
Microsoft Intune Introduces New AI Powered Support Assistant for Issue Resolution – Table.1

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Resource

What’s new in Microsoft Intune

Author

Anoop C Nair has been Microsoft MVP from 2015 onwards for 10 consecutive years! He is a Workplace Solution Architect with more than 22+ years of experience in Workplace technologies. He is also a Blogger, Speaker, and leader of the Local User Group Community. His primary focus is on Device Management technologies like SCCM and Intune. He writes about technologies like Intune, SCCM, Windows, Cloud PC, Windows, Entra, Microsoft Security, Career, etc.

Written by

Anoop C Nair is Workplace Technology solution architect with 25+ years of experience in global enterprise organizations such as JP Morgan, Capgemini, etc. Microsoft Certified Trainer. Microsoft MVP from 2015 onwards for consecutive 11+ years! He also conducts Intune and modern workplace tech training for enterprise organizations. He is Blogger, Speaker, and Founder of HTMD Community and HTMD Conference. His main focus is on Device Management technologies like Intune, Windows, Cloud PC. He writes about technologies like Intune, SCCM, Windows, Cloud PC, Windows, Entra, Microsoft Security.

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