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Microsoft Explained about Intune Latency Issues No Control Your Control and Controlled by Service

Microsoft Explained about Intune Latency Issues No Control Your Control and Controlled by Service

Written By Anoop C Nair
Last Updated July 6, 2026
Posted In Intune
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Let’s Discuss, Microsoft Explained about Intune Latency Issues No Control Your Control and Controlled by Service. Device check-ins are an important part of how Microsoft Intune keeps your devices managed and secure. All thanks to Albert Cabello explaining about this topic very well in the Ingnite Sessions.

When a device checks in, it connects to Intune to share its status, apply any security settings, install pending updates, and make sure the Intune dashboard shows the latest information. Device check-in latency in Intune is influenced by a lot of situations, such as platform behavior, user actions, and service capacity.

Sometimes devices take longer to check in because of how the user’s systems work. For example, iPhones have to wait before making changes. In other cases, delays happen if the user hasn’t signed in yet or if the internet connection is slow.

Microsoft works to manage these issues by improving its global data centers, rebalancing traffic, and planning for growth. So, in this post, let’s discuss Understanding Device Check-In Latency in Intune.

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Microsoft Explained about Intune Latency Issues No Control Your Control and Controlled by Service

Above, we discussed a lot of things about the device check-in latency. A device can do 15 to 20 check-ins, and Intune treats all of them the same, which can cause delays. Sometimes, the device needs the user to sign in or close an app before it can continue, which slows things down.

  • Slow internet connection can also make check-ins slow or fail.
  • To fix this, Intune is working on improving how it handles check-ins, adding more system support, and planning better so things happen faster and more smoothly.
Microsoft Explained about Intune Latency Issues No Control Your Control and Controlled by Service – Fig.1

Sources of Latency

There are 3 Sources of Latency that commonly happen, such as Intune, you and your users and no control. When using Microsoft Intune to manage devices, delays can happen for many reasons. The inner ring in the image shows things that are not in your control.

Source of LatencyInfo
IntuneWhen using Microsoft Intune to manage devices, delays can happen for many reasons. Such as managing device check-ins, system capacity.
You and your usersSome issues are under your or your users’ control, like whether a user is available, the device is rebooted, or if there’s enough bandwidth. These can all cause delays in app or policy installations.
No ControlSome issues are out of your control, like how the device platforms updates. For example, when a user selects “Not Now” on an iOS update, it delays the process.
Microsoft Explained about Intune Latency Issues No Control Your Control and Controlled by Service – Table.1
Microsoft Explained about Intune Latency Issues No Control Your Control and Controlled by Service - Fig.2
Understanding DMicrosoft Explained about Intune Latency Issues No Control Your Control and Controlled by Service – Fig.2

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Reference

Intune ‘fast lane’ – Let’s talk about all things latency – Microsoft Technical Takeoff

Author

Anoop C Nair has been a Microsoft MVP for 10 consecutive years from 2015 onwards. He is a Workplace Solution Architect with more than 22+ years of experience in Workplace technologies. He is a Blogger, Speaker, and Local User Group Community leader. His primary focus is on Device Management technologies like SCCM and Intune. He writes about technologies like Intune, SCCM, Windows, Cloud PC, Windows, Entra, Microsoft Security, Career, etc.

Written by

Anoop C Nair is Workplace Technology solution architect with 25+ years of experience in global enterprise organizations such as JP Morgan, Capgemini, etc. Microsoft Certified Trainer. Microsoft MVP from 2015 onwards for consecutive 11+ years! He also conducts Intune and modern workplace tech training for enterprise organizations. He is Blogger, Speaker, and Founder of HTMD Community and HTMD Conference. His main focus is on Device Management technologies like Intune, Windows, Cloud PC. He writes about technologies like Intune, SCCM, Windows, Cloud PC, Windows, Entra, Microsoft Security.

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