Understanding the Device Limit Reached Error During Android Enrollment in Microsoft Intune

Let’s discuss Understanding the Device Limit Reached Error During Android Enrollment in Microsoft Intune. As we know that Enrolling Android devices into Microsoft Intune is an important step for ensuring secure access to organizational resources. However, during this process, users may sometimes encounter errors that prevent successful enrollment.

In those errors the Device limit reached message, which indicates that the maximum number of devices allowed for a user has been exceeded. You have to understand that these errors commonly happen for every user. This problem happens when a user tries to enroll more devices than Intune allows.

The error usually shows up during setup in the Company Portal app and stops the device added. Because of this, the user cannot finish the setup or get access to work resources. The error also shows up in the Company Portal logs, which help confirm what went wrong.

As we know that, basically Device Limit Reached error happens because each user in Intune can only enroll a limited number of devices. By default, Intune allows up to 15 devices per user. When this limit is reached, any new device enrollment attempt will fail.

Understanding the Device Limit Reached Error During Microsoft Intune Enrollment - Fig.1 — Understanding the Device Limit Reached Error During Microsoft Intune Enrollment – Fig.1

Above we look the overall issues and root case of this issue now we have to look why this happens and how this issue to be solved. When the admin gets a message that indicate the device limit reached that may because the enrollment (15) crosses the limit.

By default, Intune allows a maximum of 15 devices per user; exceeding this limit logs an error in the Company Portal.
Also, Even if some devices are no longer used, they still remain linked to the user’s account in Intune until an administrator removes them.
That because, these old or inactive devices continue to count toward the device cap, eventually blocking new enrollments.

Table Info
You have added the maximum number of devices allowed by your company support. Please remove a device from the Azure Portal or get help from your company support.

Understanding the Device Limit Reached Error During Microsoft Intune Enrollment- Table.1

Understanding the Device Limit Reached Error During Microsoft Intune Enrollment - Fig.2 — Understanding the Device Limit Reached Error During Microsoft Intune Enrollment – Fig.2

Workarounds

When the admins get these type of messages, first of all we have to know about some workarounds. First we have to monitor the enrollment details by Review device enrollment policies. for that Verify the user’s assigned device limit restriction in Devices > Enrollment > Device limit restrictions. If needed, adjust the policy (up to the maximum of 15 devices).

Select the policy, go to Properties, then edit Device Limit, and adjust the limit (maximum 15).

Understanding the Device Limit Reached Error During Microsoft Intune Enrollment - Fig.3 — Understanding the Device Limit Reached Error During Microsoft Intune Enrollment – Fig.3

Monitor Enrollment Failures

The another workaround you have to do that is Monitor Enrollment Failures. Keep track of ongoing issues in Devices > Monitor > Enrollment failures to ensure the problem does not recur and to proactively manage device limits across the organization. Regular monitoring helps identify if the user reach the limits.

It also allows administrators to take quick action before the issue affects more employees.
The below screenshot of the Enrollment failures report in the Microsoft Intune admin center.

Understanding the Device Limit Reached Error During Microsoft Intune Enrollment - Fig.4 — Understanding the Device Limit Reached Error During Microsoft Intune Enrollment – Fig.4

Remove Inactive or Unused Devices

Sometimes the device limit is reached because old devices are still linked to a user’s account, even if they are no longer used. These devices continue to count toward the total limit until they are removed from Intune. So let’s look how to solve this.

To fix this, go to the Intune admin center and open Devices > All Devices. Search for the affected user by entering their User Principal Name (UPN). This will show a list of all devices currently enrolled under that user’s account. Here you can remove the Inactive accounts.

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Author

Anoop C Nair has been Microsoft MVP for 10 consecutive years from 2015 onwards. He is a Workplace Solution Architect with more than 22+ years of experience in Workplace technologies. He is a Blogger, Speaker, and Local User Group Community leader. His primary focus is on Device Management technologies like SCCM and Intune. He writes about technologies like Intune, SCCM, Windows, Cloud PC, Windows, Entra, Microsoft Security, Career, etc.

Written by

Anoop C Nair

Anoop C Nair is Workplace Technology solution architect with 25+ years of experience in global enterprise organizations such as JP Morgan, Capgemini, etc. Microsoft Certified Trainer. Microsoft MVP from 2015 onwards for consecutive 11+ years! He also conducts Intune and modern workplace tech training for enterprise organizations. He is Blogger, Speaker, and Founder of HTMD Community and HTMD Conference. His main focus is on Device Management technologies like Intune, Windows, Cloud PC. He writes about technologies like Intune, SCCM, Windows, Cloud PC, Windows, Entra, Microsoft Security.

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Understanding the Device Limit Reached Error During Android Enrollment in Microsoft Intune

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