Skip to content
Trending
Simplify Windows Devices to Run Only the Required Applications using Intune Enhance macOS Compliance with Custom Security and Compliance Checks to Improve Device Security using Microsoft Intune Manage Samsung Galaxy Firmware Versions to Improve Security and Compliance using Microsoft Intune MS Intune Adds Windows Registry Data Collection to Device Inventory for Single Values All Key Values and Subkeys Updated Windows Device Sync Experience Enhances Per-Device Troubleshooting Configure Windows Sandbox vGPU Policy using Intune for Better Graphics Performance or Reduced Attack Surface Simplify Windows Devices to Run Only the Required Applications using Intune Enhance macOS Compliance with Custom Security and Compliance Checks to Improve Device Security using Microsoft Intune Manage Samsung Galaxy Firmware Versions to Improve Security and Compliance using Microsoft Intune MS Intune Adds Windows Registry Data Collection to Device Inventory for Single Values All Key Values and Subkeys Updated Windows Device Sync Experience Enhances Per-Device Troubleshooting Configure Windows Sandbox vGPU Policy using Intune for Better Graphics Performance or Reduced Attack Surface
Troubleshooting Locate Device Greyed Out for Corporate Android Devices in Intune

Troubleshooting Locate Device Greyed Out for Corporate Android Devices in Intune

Written By Anoop C Nair
Last Updated June 17, 2025
Posted In Intune
SHARE

Today we are discussing Troubleshooting Locate Device Greyed Out for Corporate Android Devices in Intune. As you all know that Locate device is the one of the important features that are used in Microsoft Intune, and it is there to help the admins to find a location of a Corporate managed Android devices.

This feature is very crucial for admins to find the locations easily. This feature only works for when a device is enrolled for a Corporate owned or fully managed. The admins can use the locate device feature to find out the device on the Map.

Recently some users having an issue with this Locate device feature. Some of them reported that Locate Device Greyed Out for Corporate Android Devices in Intune. This greyed out issue is very common for IT admins. with this feature the admins can find out the Missing devices very easily.

When issues are ongoing to this it’s going to be very complicated to find the devices right? So we have to find out the reasons why this happens and how to fix this Troubleshooting Locate Device Greyed Out for Corporate Android Devices in Intune.

Patch My PC
Troubleshooting Locate Device Greyed Out for Corporate Android Devices in Intune - Fig.1
Troubleshooting Locate Device Greyed Out for Corporate Android Devices in Intune – Fig.1

Troubleshooting Locate Device Greyed Out for Corporate Android Devices in Intune

Above We discussed a lot of things about the issue Troubleshooting Locate Device Greyed Out for Corporate Android Devices in Intune. The Locate Device feature usually only works if the device is fully managed by the company. Here in the below screenshot you can see that the Feature Locate Device Greyed Out.

  • The screenshot indicating that Intune find the device successfully in attempt.
  • In the below information are showing that the Location device is greyed out. this will happens beacuse the previous request for finding device is just completed so thge admins can sometimes wait for the another attempt request.
Informations
Locate device: Completed. The attempt to find the device (started either by an admin or the automated check-in process) succeeded.
Troubleshooting Locate Device Greyed Out for Corporate Android Devices in Intune – Table.1
Troubleshooting Locate Device Greyed Out for Corporate Android Devices in Intune - Fig.2 Creds to MS
Troubleshooting Locate Device Greyed Out for Corporate Android Devices in Intune – Fig.2 Creds to MS

Reson for the Issue and Workaround

There are many reasons a feature is greyed out. Above we see a screenshot in that screenshot the location device is greyed out after the first request made by the admin. The main reason why this feature is greyed out is may be the admins turned off the locations that’s why this error happens. Let’s look the reasons and fixes for this issue below.

  • The another reason is the device may be on to the Offline mode. You have to enable that first.
  • If the device is not Corporate owned or Fully managed android devices. You have to understand that this feature only works on Corporate owned or Fully managed android devices.
  • Company portal app permissions is required. The devices give the permissions to access the device’s locations any time.
    • You can Try refreshing options sometimes.
    • You can also check the network connections are stable or not.
    • Also you can check if any policies blocking the GPS.

Need Further Assistance or Have Technical Questions?

Join the LinkedIn Page and Telegram group to get the latest step-by-step guides and news updates. Join our Meetup Page to participate in User group meetings. Also, join the WhatsApp Community to get the latest news on Microsoft Technologies. We are there on Reddit as well.

Author

Anoop C Nair has been Microsoft MVP for 10 consecutive years from 2015 onwards. He is a Workplace Solution Architect with more than 22+ years of experience in Workplace technologies. He is a Blogger, Speaker, and Local User Group Community leader. His primary focus is on Device Management technologies like SCCM and Intune. He writes about technologies like Intune, SCCM, Windows, Cloud PC, Windows, Entra, Microsoft Security, Career, etc.

Written by

Anoop C Nair is Workplace Technology solution architect with 25+ years of experience in global enterprise organizations such as JP Morgan, Capgemini, etc. Microsoft Certified Trainer. Microsoft MVP from 2015 onwards for consecutive 11+ years! He also conducts Intune and modern workplace tech training for enterprise organizations. He is Blogger, Speaker, and Founder of HTMD Community and HTMD Conference. His main focus is on Device Management technologies like Intune, Windows, Cloud PC. He writes about technologies like Intune, SCCM, Windows, Cloud PC, Windows, Entra, Microsoft Security.

Discussion

Join the discussion

Your email address will not be published. Required fields are marked *

Related guides

Intune

Simplify Windows Devices to Run Only the Required Applications using Intune

Key Takeaways Hey, let’s learn about Simplify Windows Devices to Run Only the Required Applications using Intune. This policy lets administrators replace the default windows shell with a custom or lightweight shell. it improves performance by using system resources and is useful for devices that run a dedicated application. If the policy is disabled or […]

AC Anoop C Nair 8 min read
Intune

Enhance macOS Compliance with Custom Security and Compliance Checks to Improve Device Security using Microsoft Intune

Key Takeaways In this post we are discussing about Enhance macOS Compliance with Custom Security and Compliance Checks to Improve Device Security using Microsoft Intune. Microsoft has announced the general availability of Custom Compliance Settings for macOS in Microsoft Intune. The feature helps organizations strengthen security controls while supporting many types of macOS management scenarios. […]

AC Anoop C Nair 4 min read
Intune

Manage Samsung Galaxy Firmware Versions to Improve Security and Compliance using Microsoft Intune

Key Takeaways In this post we are discussing Manage Samsung Galaxy Firmware Versions to Improve Security and Compliance using Microsoft Intune. Microsoft Intune has received a new update that expands firmware management capabilities for Samsung Galaxy devices through Firmware Versionsintegration. This enhancement gives IT administrators more control over firmware and operating system updates, helping them […]

AC Anoop C Nair 4 min read
Intune

MS Intune Adds Windows Registry Data Collection to Device Inventory for Single Values All Key Values and Subkeys

Key Takeaways Microsoft Intune 2607 introduces Windows Registry Data collection in Device Inventory, allowing IT admins to verify actual device configurations without relying on custom discovery or remediation scripts. Using the Properties Catalog, admins can collect registry information through Single Value, All Values Under a Key (Non-Recursive), or Same Value Across Subkeys. MS Intune Adds […]

AC Anoop C Nair 5 min read