Skip to content
Trending
Simplify Windows Devices to Run Only the Required Applications using Intune Enhance macOS Compliance with Custom Security and Compliance Checks to Improve Device Security using Microsoft Intune Manage Samsung Galaxy Firmware Versions to Improve Security and Compliance using Microsoft Intune MS Intune Adds Windows Registry Data Collection to Device Inventory for Single Values All Key Values and Subkeys Updated Windows Device Sync Experience Enhances Per-Device Troubleshooting Configure Windows Sandbox vGPU Policy using Intune for Better Graphics Performance or Reduced Attack Surface Simplify Windows Devices to Run Only the Required Applications using Intune Enhance macOS Compliance with Custom Security and Compliance Checks to Improve Device Security using Microsoft Intune Manage Samsung Galaxy Firmware Versions to Improve Security and Compliance using Microsoft Intune MS Intune Adds Windows Registry Data Collection to Device Inventory for Single Values All Key Values and Subkeys Updated Windows Device Sync Experience Enhances Per-Device Troubleshooting Configure Windows Sandbox vGPU Policy using Intune for Better Graphics Performance or Reduced Attack Surface
How to Raise Premier Support Case for Intune

How to Raise Premier Support Case for Intune

Written By Anoop C Nair
Last Updated August 11, 2024
Posted In Intune
SHARE

Today, I will explain how to Raise Premier Support Case for Intune. Microsoft is moving the Premier Support case request for Intune into the Azure Portal.

If your organization has a premier support contract with Microsoft, you should log in to the Azure portal to raise a premier support case for Intune issues.

This post will teach you how to raise a Premier Support Case for Intune.

The current process to raise the Premier support case for Intune is to use the Premier support website (https://premier.microsoft.com). 

Patch My PC

Raise Premier Support Case for Intune – Current Process

If you are a new Premier customer, sign in using a personal, work, or school account. Then, add the access ID and password your Microsoft technical account manager (TAM) provided under Manage Access.

Starting on December 3, 2018, if you are a Premier customer using Intune, you can create support requests only in Intune on Azure (portal.azure.com).

How to Raise Premier Support Case for Intune - Fig.1
How to Raise Premier Support Case for Intune – Fig.1

Video Tutorial – How to Raise Premier Support Case for Intune

Video Tutorial to explain how to raise Premier support case for Intune issues. The following steps will help you experience IT Pro when they raise the expertise of IT Pro and raise a premier support case from the Azure portal.

How to Raise Premier Support Case for Intune – Video 1

How to Raise Premier Support Case for Intune from Azure Portal

You have two(2) options to raise Premier support requests for Intune from the Azure portal. You can click on Help and Support from any blade in the Azure portal. Go to the? The icon is in the upper right-hand corner of the Azure portal.

In this video tutorial, I have explained how to raise an Intune Premier support case from the Azure portal.

Option#1. Go to the? The icon in the upper right-hand corner of the console > Help and Support > New support request.

Option#2. Click on Help and Support in any blade in Intune to see specific troubleshooting content and create a support request (see screenshot, for example).

How to Raise Premier Support Case for Intune - Fig.2
How to Raise Premier Support Case for Intune – Fig.2

How to Get Access to Raise Premier Support Case for Intune

You should provide the service support administrator access to the team that will raise Premier support cases for Intune. The Service Administrator role provides three(3) accesses, as mentioned below.

  • Read-only access to the Azure portal
  • Access to create and manage support requests
  • Access to Office 365, as mentioned in the below sentence

Users with this service support role can open support requests with Microsoft for Azure and Office 365 services and view the service dashboard and message centre in the Azure portal and Office 365 admin portal.

Service Administrator Role Permissions

The following are the high-level permissions allocated to the service support administrator role so that a person can raise a Premier support case for Intune.

  1. Manage all aspects of the Azure Access service
  2. Read and configure Azure Service Health
  3. Create and manage Azure support tickets
  4. Read and configure Office 365 Service Health
  5. Create and manage Office 365 support tickets

Resources

We are on WhatsApp. To get the latest step-by-step guides and news updates, Join our Channel. Click here –HTMD WhatsApp.

Author

Anoop C Nair is Microsoft MVP! He is a Device Management Admin with more than 20 years of experience (calculation done in 2021) in IT. He is a Blogger, Speaker, and Local User Group HTMD Community leader. His primary focus is Device Management technologies like SCCM 2012, Current Branch, and Intune. He writes about ConfigMgr, Windows 11, Windows 10, Azure AD, Microsoft Intune, Windows 365, AVD, etc.

Written by

Anoop C Nair is Workplace Technology solution architect with 25+ years of experience in global enterprise organizations such as JP Morgan, Capgemini, etc. Microsoft Certified Trainer. Microsoft MVP from 2015 onwards for consecutive 11+ years! He also conducts Intune and modern workplace tech training for enterprise organizations. He is Blogger, Speaker, and Founder of HTMD Community and HTMD Conference. His main focus is on Device Management technologies like Intune, Windows, Cloud PC. He writes about technologies like Intune, SCCM, Windows, Cloud PC, Windows, Entra, Microsoft Security.

Discussion

Join the discussion

Your email address will not be published. Required fields are marked *

Related guides

Intune

Simplify Windows Devices to Run Only the Required Applications using Intune

Key Takeaways Hey, let’s learn about Simplify Windows Devices to Run Only the Required Applications using Intune. This policy lets administrators replace the default windows shell with a custom or lightweight shell. it improves performance by using system resources and is useful for devices that run a dedicated application. If the policy is disabled or […]

AC Anoop C Nair 8 min read
Intune

Enhance macOS Compliance with Custom Security and Compliance Checks to Improve Device Security using Microsoft Intune

Key Takeaways In this post we are discussing about Enhance macOS Compliance with Custom Security and Compliance Checks to Improve Device Security using Microsoft Intune. Microsoft has announced the general availability of Custom Compliance Settings for macOS in Microsoft Intune. The feature helps organizations strengthen security controls while supporting many types of macOS management scenarios. […]

AC Anoop C Nair 4 min read
Intune

Manage Samsung Galaxy Firmware Versions to Improve Security and Compliance using Microsoft Intune

Key Takeaways In this post we are discussing Manage Samsung Galaxy Firmware Versions to Improve Security and Compliance using Microsoft Intune. Microsoft Intune has received a new update that expands firmware management capabilities for Samsung Galaxy devices through Firmware Versionsintegration. This enhancement gives IT administrators more control over firmware and operating system updates, helping them […]

AC Anoop C Nair 4 min read
Intune

MS Intune Adds Windows Registry Data Collection to Device Inventory for Single Values All Key Values and Subkeys

Key Takeaways Microsoft Intune 2607 introduces Windows Registry Data collection in Device Inventory, allowing IT admins to verify actual device configurations without relying on custom discovery or remediation scripts. Using the Properties Catalog, admins can collect registry information through Single Value, All Values Under a Key (Non-Recursive), or Same Value Across Subkeys. MS Intune Adds […]

AC Anoop C Nair 5 min read