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FIX Windows Update error 0x8024044a SCCM Scan Failed 0x80244017

FIX Windows Update error 0x8024044a SCCM Scan Failed 0x80244017

Written By Deepak Rai
Last Updated October 21, 2022
Posted In SCCM
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Let’s find a fix for SCCM Scan Failed with errors 0x8024044a and 0x80244017. You see the Windows Update error 0x8024044a without SCCM as well. We deployed patches to Windows Server 2016 and 2019 using SCCM and waited till it hit the deadline.

I have another post, Fix SCCM Scan Failed to Add Update Source for WUAgent. Like any other error, this issue is a bit particular because it’s not generating only a single line error with a generic code but two different errors and two different error codes.

Before this post, I wrote two more posts for scan failure. One of them is Let’s see how I troubleshoot and fix the following error that failed to Run Search on WUAgent Error 0x8007000e. There are other posts to fix the scan that failed With Error 0x802440220. This error means Service Is Temporarily Overloaded.

There could be a scan error due to the incorrect proxy settings in the environment. System context proxy settings should be blank ( that means the internal FQDN should have direct access). In our case, the system context proxy setting also pointed to the proxy server.

Patch My PC

SCCM Scan Failed with error 0x8024044a

Let’s check more details on SCCM Scan Failed with error 0x8024044a. The error code 0x8024044a is not available in the CMTrace error lookup.

FIX Windows Update error 0x8024044a SCCM Scan Failed 0x80244017 Fig.1
FIX Windows Update error 0x8024044a SCCM Scan Failed 0x80244017 Fig.1

The screenshot above is the first error, and the screenshot below is the second error. Please note that both screenshots are from the same server, and both appear periodically, one after the other.

SCCM Scan Failed with error 0x80244017

The SCCM software update scan error 0x80244017. I have seen this error OnSearchComplete – Failed to end search job. Error = 0x80244017 in one of the HTMD posts – ConfigMgr Intranet Clients Can Use CMG Software Update Point SCCM. But there was no solution given in that comment/post.

FIX Windows Update error 0x8024044a SCCM Scan Failed 0x80244017 Fig. 2
FIX Windows Update error 0x8024044a SCCM Scan Failed 0x80244017 Fig. 2

When jumping directly to the solution, let’s understand the root cause for better understanding. The screenshot was taken from WUHandler.log at the time of troubleshooting.

For more details on how to collect or read SCCM logs, please refer article below: – https://www.anoopcnair.com/sccm-logs-files-configmgr-memcm/.

Fix SCCM Scan Failed with error 0x8024044a

When we started troubleshooting, we found that the file that applies the group policy or SCCM policy shows the old modification date. But it should look like the below and should have a recent date and time.

FIX Windows Update error 0x8024044a SCCM Scan Failed 0x80244017 Fig. 3
FIX Windows Update error 0x8024044a SCCM Scan Failed 0x80244017 Fig. 3

The fix to the issue SCCM Scan Failed with error 0x8024044a is to rename the registry.pol and restart the SMS agent services.

  • Go to the below path: C:\Windows\System32\GroupPolicy\Machine
  • Rename the Registry.pol file.
  • Take a copy of this file before you rename it.
  • Now restart CCMEXEC- SMS Agent Host service and trigger SCAN.
  • After this step, we started reading WUAhandler.log

It was installed, Rebooted. The server is Compliant. Happy Learning. You can also try renaming Software Distribution Folder if you still see any errors in WUAHandler. How to rename the Software Distribution Folder – Steps are given below:

  • Start an elevated command prompt.
  • Run the following commands hitting enter after each line:
net stop wuauserv
cd %systemroot%
ren SoftwareDistribution SoftwareDistribution.old
net start wuauserv

Once the above code is executed, try to reboot the Windows device to fix the issue with SCCM Scan Failed with error 0x8024044a issue.

The scan was completed successfully, and after triggering the “Software Update Deployment Evaluation Cycle,” patches were displayed in Software Center.

FIX Windows Update error 0x8024044a SCCM Scan Failed 0x80244017 Fig. 4
FIX Windows Update error 0x8024044a SCCM Scan Failed 0x80244017 Fig. 4

Fix SCCM Scan Failed with error 0x80244017

Let’s fix SCCM Scan Failed with error 0x80244017. The second issue is a bit confusing due to the error message it’s printing, but it also indicates that something is wrong between the client and server authentication against which the client is trying to scan.

I logged in to the SUP, which connects to the MS Update catalog, and started validating all the settings. This is what I noticed. It seems that there is a server issue 0x80244017 also involved. This could be related to the software update point. So I shifted the focus to SUP.

Let’s launch the IIS manager from the SUP server and check SUP IIS ClientWebService SSL Settings. SSL is the secured communication that is important for the communication between server and client.

FIX Windows Update error 0x8024044a SCCM Scan Failed 0x80244017 Fig. 5
FIX Windows Update error 0x8024044a SCCM Scan Failed 0x80244017 Fig. 5

Let’s go through the following changes to fix the SCCM software updates SCAN failed issue 0x8024044a.

  • I have changed it to Ignore
  • Unchecked Require SSL
  • Perform IISRESET
FIX Windows Update error 0x8024044a SCCM Scan Failed 0x80244017 Fig. 6
FIX Windows Update error 0x8024044a SCCM Scan Failed 0x80244017 Fig. 6

I went back to the client and initiated the scan. You see the Scan completed successfully and after triggering the “Software Update Deployment Evaluation Cycle.”

Fix SCCM Scan Failed with error 0x80244017 Fig. 7
Fix SCCM Scan Failed with error 0x80244017 Fig. 7

Disclaimer – The information provided on the site is for general informational purposes only. All information on the site is provided in good faith; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the website.

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Author

Written by

My name is Deepak Rai and i am Technical Lead on SCCM and Intune with more than 14 years of experience in IT. My main domain is SCCM 2012, CB, MECM, Intune and Azure (Runbooks). I have worked on several platforms (Active Directory, Exchange, Veritas NETBACKUP, Symantec Backup Exec NDMP devices Like Netapp, EMC Data Domain, Quantam using Backup Exec 2010 and 2012, HP storage works 4048 MSL G3 , Data Deduplication related troubleshooting.) in these 13 years but finally ended up to the technology from which i started as IT Engineer (SCCM).

Discussion · 1 comment

  1. Thanks a lot for your detailed solutions anoop.
    I hope you’re doing well.
    In my environment we have more machines with 80004005 , 87D00692 error codes.
    It would be more appreciated if you provide the solution for the above error codes.

    Thanks in advance.

    Reply

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