Outlook Word or OneNote Closing Unexpectedly While Typing
Hi all, Today, we are discussing a new topic: Outlook, Word, or OneNote Closing Unexpectedly While Typing. Microsoft recently identified a known issue that is related to Microsoft 365. The issue is happening with Outlook, Word, or OneNote.
You are well known for the famous Microsoft 365 applications and the best tools in different areas. Nowadays, many users have the same problem with Microsoft 365 applications. The problem with Outlook, Word, or OneNote closing unexpectedly when you type.
Microsoft knew about the issue early and recently announced a workaround for it. I see these problems as frustrating for us; Microsoft recently mentioned that this issue occurs after updating to version 2407 Build 17830.20138 or higher.
Users may find that Outlook, Word, or OneNote unexpectedly close when typing or performing other tasks like spell check. This problem is caused by a recent update that makes these apps unstable and crashes. In this post, we can discuss the overall situation and the solution we can take.
Table of Contents
What is the Issue When Typing in Microsoft Office?
Outlook Word or OneNote Closing Unexpectedly While Typing
We discussed the issue above now; Microsoft also provided a solution to confirm the problem by checking the Windows Event Viewer Application Log for Event 1000 or Event 1001. The log will show details like the name of the crashed app and the module name, which changes based on the language packs installed.
- The name of the faulty module will change based on the language packs you have installed.
- Outlook, Word, or OneNote crashes after updating to Version 2407 Build 17830.20138 are probably caused by the language packs not being updated to match the Microsoft Office version.
| The Event Details | Info |
|---|---|
| Faulting application name | OUTLOOK.EXE |
| Version | 16.0.17830.20138 |
| Timestamp | 0x66aaad8c |
| Faulting module name | mscss7it.dll |
| Version | 16.0.12527.20122 |
| Timestamp | 0x5e439ea1 |
| Exception code | 0xc0000005 |
| Fault offset | 0x000000000003e518 |
| Faulting process ID | 0x51B0 |
| Faulting application start time | 0x1DAE97DD89190C3 |
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Workaround for this Issue
So, let’s check the workaround for this issue on Outlook, Word, or OneNote: unexpectedly closing when typing. We have already mentioned that it could happen because the language packs have not been updated to match the Office version.
- If any issue happens to your office application, you do some essential solutions, like restarting the application.
- Wait for some time after the restart.
- If it does not work, you can check the language pack file.
Uninstall and Reinstall the Language pack
You can check the language pack file and confirm if the problem is with the language pack. C:\Program Files\Microsoft Office\root\Office16\ mscss7xx.dll. The version of these files should be similar to your Office version; if it is not the same or does not match.
- You can update the language packs to the latest version, which should fix the problem.
- If there is any issue with this, configuring the Microsoft 365 language is essential. It also affects all 365 applications.
- To configure the Microsoft 365 language, follow these steps.
- Select any 365 application here; I selected Excel
- Click on the File tab in the top-left corner.
- From the menu, choose Options.
- In the Options window, select Language from the left side of the Window.
- Under Office display Language, ensure the language you want to use is listed. If it is not listed, you may need to add it.
You can also check the Authoring Languages. Here, you must check Under Office authoring languages and proofing; make sure the language you want to use is listed. If the language pack has proofing tools, it will show that proofing has been installed. If it shows proofing is available, click the link to install the proofing tools.
- Here, you can see that Proofing is installed.
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Solution for Repairing the Application
The following solution is the Repair option, which is very important when the other solution does not work. I already mentioned that if an application has an issue, we must first perform some essential solutions, like restarting and uninstalling it.
- So you can do it online to repair the Office application.
- We already have a post on this topic. If you have any doubts about repairing an application, follow the link.
See more: Easy Way to Repair Reset Outlook in Windows
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Author
Anoop C Nair has been Microsoft MVP from 2015 onwards for 10 consecutive years! He is a Workplace Solution Architect with more than 22+ years of experience in Workplace technologies. He is also a Blogger, Speaker, and leader of the Local User Group Community. His main focus is on Device Management technologies like SCCM and Intune. He writes about technologies like Intune, SCCM, Windows, Cloud PC, Windows, Entra, Microsoft Security, Career, etc.
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