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Windows 365 and AVD Support MMR Multimedia Redirection for Call Center VOIP Apps

Windows 365 and AVD Support MMR Multimedia Redirection for Call Center VOIP Apps

Written By Anoop C Nair
Last Updated October 18, 2024
Posted In AVD
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Windows 365 and AVD Support MMR Multimedia Redirection for Call Center VOIP Apps. Modern Cloud virtual solutions such as Windows 365 and Azure Virtual Desktop (AVD) are now ready to support Multi-Media Redirection (MMR) for VOIP applications.

Call Redirection, specifically for WebRTC (Web Real-Time Communication) calls, is a new feature that enhances the performance of VOIP applications on Azure Virtual Desktop (AVD) and Windows 365 Cloud PCs.

This feature allows WebRTC calls, typically used in many VOIP and video conferencing applications, to be redirected from the virtual desktop session host to the user’s local client device. By processing the call locally rather than on the cloud infrastructure, Call Redirection significantly reduces latency and improves the overall quality of the audio and video.

This post comprehensively details how Windows 365 and Azure Virtual Desktop (AVD) are ready to support Multi-Media Redirection (MMR) for call center VOIP applications. It explains how MMR enhances the call experience by redirecting multimedia processing to the local device, such as video playback and WebRTC calls.

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Windows 365 AVD Ready to Support MMR for Your Call Center VOIP App - Fig.1
Windows 365 AVD Ready to Support MMR for Your Call Center VOIP App – Fig.1

What is MMR Call Redirection?


MMR (Multi-Media Redirection) Call Redirection is a feature that enhances the quality of WebRTC (Web Real-Time Communication) calls in virtual desktop environments like Azure Virtual Desktop (AVD) and Windows 365.

What Platforms Support MMR Call Redirection?


MMR Call Redirection is supported on Azure Virtual Desktop (AVD) and Windows 365 Cloud PCs, making it available to a broad range of virtual desktop users.

Windows 365 and AVD Support MMR Multimedia Redirection for Call Center VOIP Apps

Before Call Redirection was introduced, users frequently experienced disruptions and delays during calls using WebRTC-based apps on virtual desktops. These interruptions negatively impacted call quality, which could lead to productivity problems, particularly in call centers and customer support teams where clear communication is essential.

With Call Redirection, users can now enjoy a “like-local” call experience, making it feel as if the calls are happening directly on their local devices instead of through a remote cloud connection.

Windows 365 and AVD Support MMR Multimedia Redirection for Call Center VOIP Apps - Fig.2 - Creds to Christiaan Brinkhoff
Windows 365 and AVD Support MMR Multimedia Redirection for Call Center VOIP Apps- Fig.2 – Creds to Christiaan Brinkhoff

Enhanced Integration with MMR Call Redirection and Windows App

MMR Call Redirection works efficiently with the Windows App, a unified platform that securely connects users to Windows environments across various devices and applications. This integration allows users to access Windows 365, Azure Virtual Desktop, Remote Desktop, Remote Desktop Services, Microsoft Dev Box, and other solutions from a single gateway.

  • Using MMR Call Redirection, users experience significantly improved audio and video quality during WebRTC calls. It ensures a smooth and responsive communication experience.
  • This enhancement is particularly beneficial for remote and hybrid workforces, enabling them to communicate effectively and efficiently, regardless of their device or location.
  • The combination of MMR Call Redirection and the Windows App thus elevates the user experience in virtual desktop environments, making it easier for organizations to maintain productivity and collaboration.
Windows 365 and AVD Support MMR Multimedia Redirection for Call Center VOIP Apps- Fig.3 - Creds to MS
Windows 365 and AVD Support MMR Multimedia Redirection for Call Center VOIP Apps – Fig.3 – Creds to MS

MMR Call Redirection Requirements

Let’s discuss how to get started with MMR Call Redirection. The requirements and related details are shown in the table below.

RequirementDetails
MMR Host Version1.0.2404.4003 or above (MSI installer download)
MMR Browser Extension Version1.0.2409.17002 or above
Windows App Version2.0.297.0 or higher
Remote Desktop App Version1.2.5709 or higher
Windows 365 and AVD Support MMR Multimedia Redirection for Call Center VOIP Apps – Table 1

Understanding Multimedia Redirection

Multimedia Redirection enhances the performance of video playback and audio calls during remote sessions on Azure Virtual Desktop, Windows 365 Cloud PCs, or Microsoft Dev Box by redirecting these functions to your local device for faster processing and rendering.

Video Playback RedirectionCall Redirection
This feature optimizes the video playback experience for web pages with embedded videos, such as those on YouTube and Facebook.This function optimizes audio calls for WebRTC-based applications by reducing latency and improving call quality. The connection occurs between the local device and the telephony app server, offloading WebRTC calls from the remote session to the local device.
Windows 365 and AVD Support MMR Multimedia Redirection for Call Center VOIP Apps – Table 2
Windows 365 and AVD Support MMR Multimedia Redirection for Call Center VOIP Apps - Fig.4 - Creds to MS
Windows 365 and AVD Support MMR Multimedia Redirection for Call Center VOIP Apps – Fig.4 – Creds to MS

Resource

Christiaan Brinkhoff Post | LinkedIn

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Author

Anoop C Nair has been Microsoft MVP from 2015 onwards for 10 consecutive years! He is a Workplace Solution Architect with more than 22+ years of experience in Workplace technologies. He is also a Blogger, Speaker, and Local User Group Community leader. His primary focus is on Device Management technologies like SCCM and Intune. He writes about technologies like Intune, SCCM, Windows, Cloud PC, Windows, Entra, Microsoft Security, Career, etc.

Written by

Anoop C Nair is Workplace Technology solution architect with 25+ years of experience in global enterprise organizations such as JP Morgan, Capgemini, etc. Microsoft Certified Trainer. Microsoft MVP from 2015 onwards for consecutive 11+ years! He also conducts Intune and modern workplace tech training for enterprise organizations. He is Blogger, Speaker, and Founder of HTMD Community and HTMD Conference. His main focus is on Device Management technologies like Intune, Windows, Cloud PC. He writes about technologies like Intune, SCCM, Windows, Cloud PC, Windows, Entra, Microsoft Security.

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